How We Helped a Widow Cancel Her Late Husband’s Mobile Plan

Customer Story: Compassion Beyond the Call

“I Just Wanted to Stop the Charges – But No One Would Listen.”

When Margaret lost her husband after a long illness, she had many difficult tasks ahead of her. One of them seemed simple enough—cancelling his mobile phone plan. But what followed was months of frustration, cold policies, and faceless service.

Margaret walked into her local telco store and explained the situation. She just wanted to cancel her husband’s mobile plan so she wouldn't keep being charged. She was told bluntly, “We can’t help you right now. Try calling the office next month.” With patience, she tried—only to find out the company didn’t even offer phone support anymore.

So back she went to the store, emotionally exhausted and nearly in tears, only to be told again that the staff “couldn’t do anything” and that no documentation was required. The plan wasn’t cancelled, and the charges kept rolling in—month after month, for over four months.

That’s when she came to us.

We listened. We cared. And we took action.

Our team began by porting the numbers safely. Then we formally cancelled the plan on her behalf. We followed up with a complaint to the provider, advocating on Margaret’s behalf until we received confirmation that the charges would stop—and they finally did.

At Res-Q, We Believe in People, Not Just Policies

Difficult times call for compassionate service. We know every situation is different. When you’re overwhelmed, you shouldn’t have to fight a system that’s designed to make things harder. You deserve real help, from real people.

Need a hand? We're just a call or message away. Let us take care of the tricky stuff, so you can focus on what matters.

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