Emergency Internet Fix Saves Student's Exam Prep Weekend

Customer Story: When Every Second Counted

“I Needed the Internet to Study—And It Just Went Dark.”

It was a Saturday afternoon when panic struck. One of our clients had an important exam scheduled for Monday. With just 48 hours left to finalise preparations, their home internet suddenly dropped out.

They called us in a panic, unsure of what to do. Our office team immediately recognised how urgent the situation was. Even though it was the weekend and outside of regular hours, one of our team members reached out to the manager on-call.

The manager wasn’t officially working that day, but once he heard the situation, he didn’t hesitate. He raced to the last tech shop still open and grabbed a mobile 4G router—just minutes before closing time. That same evening, he handed the router to one of our technicians, who promptly visited the client’s home and set up a stable mobile connection.

The student was back online that night, connected to the internet and able to continue studying without delay.

By Monday morning, our team had resolved the main NBN issue and transitioned the household back onto their fixed connection—just in time for the exam.

Above and Beyond, Even on the Weekend

We believe that support doesn’t stop at 5 p.m. or wait until Monday. When our clients are in a tough spot, we do what it takes to get them back online and back on track. Whether it’s life, business, or study—we’re here when it matters most.

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