Slow HFC Internet in Multi-Storey Home Fixed with Network Upgrade

From Buffering to Blazing Fast

“We Were Told the Speeds Were Great—But None of Our Devices Agreed.”

In a large, four-storey home shared by multiple busy residents, having fast, reliable internet wasn’t a luxury—it was essential. The household was connected via HFC (Hybrid Fibre Coaxial), a connection capable of delivering blistering speeds up to 1000 Mbps download and 50 Mbps upload. But in reality? None of the devices in the home were reaching even 50 Mbps.

One of the homeowners spent countless hours on the phone with their provider, Easy Broadband (name changed), seeking answers. They were told, time and again, that the HFC connection to the house was perfect and that the problem was "inside the home."

Frustrated and out of options, they gave us a call.

We promptly visited the property and performed a network health check. Our technician found that while the HFC connection was indeed working, the internal network setup wasn’t built to handle high speeds. Bottlenecks in the network equipment were severely limiting performance.

Recognising the opportunity, we got to work.

Over the weekend, our team designed a custom network upgrade plan for the four-storey home. We ensured the new setup would handle gigabit speeds across all floors and devices. By Monday, the plan was approved, and the upgrade began.

The result? A blazing-fast 898 Mbps download and 49 Mbps upload. The client was thrilled with the results and immediately switched to Cipher Connect as their provider.

They’ve been with us ever since—four years and counting.

We Don’t Just Sell Internet. We Engineer It.

You can have the best connection type on paper, but unless your network is up to scratch, you’ll never see those speeds in real life. We design, build, and manage networks that deliver what you pay for.

Not getting the speeds you’re promised? Let’s find out why—and fix it.

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