NBN Fibre Upgrade Solves Ongoing Internet Dropout in Older Home

Customer Story: From Frustration to Fibre

“Three Providers. Two Years. Still No Reliable Internet.”

When a customer rang us, they were at the end of their rope. After changing internet providers three times in two years, the internet still dropped out frequently, and no one could offer a fix. Each provider pointed to the same thing: "It’s a wiring issue inside your house."

With no resolution and plenty of frustration, the customer came to us looking for answers—and hoping for a solution that actually worked.

Our technician visited the property and quickly confirmed there was indeed an internal wiring fault, something known in the industry as a "star wiring" issue. These faults are common in older homes and can severely affect internet performance. In this case, the house was over 40 years old, and rewiring would have been costly, invasive, and not guaranteed to fully resolve the problem.

That’s when we stepped back and looked at the bigger picture.

Upon checking the address, we discovered that the property was eligible for a free fibre-to-the-premises (FTTP) upgrade through the NBN Fibre Connect program. We immediately began the upgrade process, from registration to installation. Once complete, the customer was transitioned to a reliable, high-speed fibre connection that completely resolved their ongoing internet issues.

The Right Fix Starts with the Right Advice

Sometimes it’s not about switching providers—it’s about finding someone who’s willing to look deeper. We don’t just offer connections, we offer solutions. And if there’s a better path forward, we’ll help you find it.

Tired of the runaround? Let us take a look. You might be just one upgrade away from never having to switch again.

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